Information for Service Users

PEOPLE WHO USE SERVICES

The aim of this website is to raise awareness of Sunderland’s Safeguarding Adults Procedures. These Procedures exist to help people at risk of abuse, or who are being abused, to gain support to reduce that risk so they can live a safer life, free from abuse.

Who do the Procedures cover?

Those adults supported under the Safeguarding Adults Procedures are those who are:

• 18 years and over and who use social care or health services, (or may be eligible to use them)
• and who - may be unable to take care of themselves or be unable to protect themselves against serious harm or exploitation
• and whose - independence and well-being would be at risk if they did not receive appropriate health or social care support

This might mean, for example, adults who are frail, either physically or mentally due to old age, adults with mental ill-health, adults with physical disabilities and/or sensory impairments, and adults with learning disabilities. It might also include adults who misuse substances, adults whose behaviour or condition puts them at risk of abuse, and some victims of domestic violence.

Individuals who do not use services might still be able to be supported under the Safeguarding Adults Procedures as might some who are meeting their assessed care needs through Direct Payments or Self-Funded Placements, if they fit the description above.

If you use services, or may be eligible to use them, you might wish to access the information and advice provided here. Please click on the links below:

• What is abuse

• Accessible guide – how to get it

• How to get help

• 24 hr helpline